PG&E's General Rate Case Will Fund Permanent Wildfire Risk Reduction, Critical Gas and Electric Safety and Reliability Investments, and Electric Capacity Upgrades to Support New Business Connections and California's Bold Clean Energy Goals


PG&E Offers Customers Many Ways to Manage Energy Use, Bills

CPUC-approved Rate Changes Take Effect January 1, 2024

OAKLAND, Calif., Nov. 16, 2023 /PRNewswire/ -- Pacific Gas and Electric Company (PG&E) energy rates will change on January 1, 2024, to pay for continued critical safety investments for its customers and hometowns. The California Public Utilities Commission (CPUC) today approved PG&E's 2023-2026 General Rate Case (GRC). More than 85% of PG&E's proposed increase, originally submitted in June 2021, was to reduce risk in PG&E's gas and electric operations.

As part of the GRC, the CPUC approved placing 1,230 miles of powerlines underground in PG&E's highest fire-risk areas. Undergrounding is permanent risk reduction that eliminates nearly 98% of risk of wildfire ignition from electrical equipment, increases electric reliability by reducing the need for safety-related power shutoffs, and saves customers billions of dollars in reduced annual tree trimming and overhead line maintenance costs.

"We are committed to being the safe operator that the people of California expect and deserve. We appreciate the Commission for recognizing the important safety and reliability investments we are making on behalf of our customers, including undergrounding powerlines to permanently reduce wildfire risk. Undergrounding is the best tool in the highest fire-risk areas to protect our customers and hometowns and improve reliability year-round at the lowest cost to our customers," said PG&E Corporation CEO Patti Poppe.

The GRC funds these key safety and reliability investments for the benefit of customers:

  • Undergrounding 1,230 miles of powerlines in PG&E's highest fire-risk areas. In addition to being the safest, most reliable, and cost-effective solution, undergrounding benefits all customers through improved air and water quality from fewer fires, protecting wildlands, and improving access to homeowners' insurance at lower premiums, over the long run. It is one of PG&E's multiple layers of protection that have reduced wildfire risk from company equipment by 94%1.
  • Replacing 139 miles and 24 miles of plastic and steel distribution pipeline respectively;inspecting 343 miles of transmission pipeline with state-of-the-art tools that run inside the pipeline; strength-testing 43 miles of gas transmission pipeline to assess integrity and reconfirm the maximum allowable operating pressure; employing advanced mobile leak detection technology to quickly find and fix gas leaks to improve safety and reduce methane emissions.
  • Increasing electric capacity to support the state's transportation electrification, affordable housing and economic development goals. Additional electric system investments include grid work to support widespread adoption of electric vehicles to reduce climate change impacts and improve air quality; exploring technologies to use electric vehicles and other energy storage; and microgrid advancements to help improve grid resiliency during extreme weather and peak-energy demand periods.

Ways PG&E Helps Customers Manage Energy Use and Costs

PG&E offers no- and low-cost actions to help customers reduce energy use and better manage monthly energy bills, and financial assistance programs for income-eligible customers.

  • Check your rate plan – get a personalized Rate Plan Comparison to find the best rate plan for your personal energy use.
  • Take a free Home Energy Checkup to identify wasted energy sources and get a personalized savings plan to lower monthly bills in just five minutes.
  • Enroll in Budget Billing to spread out annual energy costs throughout the year to avoid peaks in months of higher use.
  • Receive Bill Forecast Alerts when your bill is projected to exceed an amount set by you so you can reduce energy use prior to your next bill.
  • Customers may qualify for bill assistance including:
  • California Alternate Rates for Energy (CARE) provides a monthly discount of 20% or more on gas and electricity.
  • Family Electric Rate Assistance (FERA) provides a monthly discount of 18% on electricity only. Must be a household of three or more people.
  • Arrearage Management Program is a debt forgiveness plan for eligible residential customers who may have experienced pandemic-related hardship.

Customer Bill Impacts

Customer bills may vary based on where they live, energy usage, rate plan, program enrollment, weather in their region, and other factors.

The GRC will increase typical residential non-CARE monthly combined gas and electric bills by an average of 3.6% over three years. It will increase monthly bills by approximately 12.8% in 2024, and have a net decrease in the following years, 2025 and 2026. For example, the typical bill will increase by approximately $32.50 in 2024, $4.50 in 2025, and decrease by almost $8.00 in 2026.

For the typical residential CARE customer, the monthly combined bill would increase by an average of 3.8% over three years. Typical bills will increase by about $21.50 in 2024, $3 in 2025, and decrease by about $5.50 in 2026.






Annual incremental change




% Annual Change

12.8 %

1.6 %

-2.8 %

3.6 %


Annual incremental change




% Annual Change

13.1 %

1.6 %

-2.8 %

3.8 %

In addition to the GRC, PG&E will implement additional rate changes as part of an annual process called the "true-up" which consolidates rate changes authorized by the CPUC. These amounts will be final at the end of December.

Rates take effect January 1, 2024, however, customers may not see the change in their bill until February depending on their billing cycle.

About PG&E 
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and Central California. For more information, visit and

1 Based on the methodology established by the CPUC in the Safety Model Assessment Proceeding and implemented by PG&E, accordingly.

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SOURCE Pacific Gas and Electric Company


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