PG&E Pledges a Streamlined and Seamless Process to Help Customers Rebuild and Reconnect; Stands Up Dedicated Team to Help After Northern California Wildfires

10/31/2017

SAN FRANCISCO--(BUSINESS WIRE)-- Pacific Gas and Electric Company (PG&E) today announced that a dedicated team within its Service Planning & Design department will work directly with customers impacted by the wildfires to provide one consistent, streamlined rebuilding process in Napa, Lake, Sonoma and Mendocino counties.

“We want our customers to know that we’re here for them every day and that includes seeing them through the aftermath of the wildfires with a streamlined and seamless process. We are here to provide what’s needed regarding rebuilding and re-reconnecting PG&E electric and gas service,” said Laurie Giammona, PG&E’s Chief Customer Officer and a Senior Vice President.

Each customer within the fire-damage zones (as determined by CAL FIRE) who needs new or changed service from PG&E will be assigned a designated PG&E representative. These employees will be the single point of contact as customers work to repair the damage or rebuild their homes and businesses. This team will work in coordination with other PG&E departments, including Gas and Electric Operations, to expedite the planning and approval process for projects as well as the work itself.

The first step for customers is PG&E’s dedicated Customer Connections website, at www.pge.com/cco, where new service installations, temporary construction power or other services can be initiated and tracked.

The Service Planning & Design team also will be available during business hours in these PG&E offices:

3965 Occidental Road, Santa Rosa 95407
1850 Soscol Ave., Suite 105, Napa 94559
2641 N. State St., Ukiah 95482

The team will work in coordination with local building contractors, trade associations, agricultural partners, other utilities and cities and counties to facilitate the rebuilding process.

Customers can find more information on the company’s wildfire response and restoration efforts at www.pgcommitment.com.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation’s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and www.pge.com/en/about/newsroom/index.page.