SAN FRANCISCO--(BUSINESS WIRE)--
Pacific Gas and Electric Company (PG&E) has won a prestigious award for
its customer service.
The Edison Electric Institute (EEI) announced on Monday that PG&E is a
recipient of its 2018 Awards for Outstanding National Key Accounts
Program Award for Outstanding Customer Service for the second
consecutive year. The organization also recognized PG&E employee
Alexander Feliz as a recipient of the National Key Accounts Executive
Award for Outstanding Customer Service for providing customer service
and assistance that goes above and beyond expectations.
The awards have recognized EEI member companies and National Key
Accounts executives annually for the past 20 years for providing
superior service to business customers with multiple locations.
“PG&E’s Business Energy Solutions team consistently finds new ways to
provide value to our customers, from small businesses to larger brands.
Our employees are invested in meeting our customers’ needs, and we’re
pleased to be recognized for our efforts at a national level,” said Deb
Affonsa, the vice president of customer service at PG&E.
The Edison Electric Institute (EEI) is the association that represents
all U.S. investor-owned electric companies. Votes were cast by EEI
National Key Accounts customers, representing a wide variety of
industries. Customers were asked to vote for companies that exceed
expectations based on a number of traits, from how proactive, empowered
and accountable representatives are to a shared philosophy that
customers are the reason they are in business.
PG&E’s Business Energy Solutions team serves more than 300,000 business
customers in PG&E’s 70,000-square-mile diverse service territory in
Northern and Central California. The team proactively seeks to help
customers with their account management needs, partnering with them on
their energy needs and opportunities for efficiency.
“Congratulations to this year’s winning companies and executives for
their outstanding customer service and sustained excellence,” said EEI
President Tom Kuhn. “Throughout the electric power industry, electric
companies are shifting toward customer-centric energy products and
providing safe, reliable, affordable, and cleaner energy.”
The Awards for Outstanding National Key Accounts Customer Service were
established by the Customer Advisory Group, a group of national chain
customers that provide feedback, guidance, and support to EEI’s National
Key Accounts program. EEI’s National Key Accounts program is a
customer-oriented program where leading multi-site customers and
electric company account representatives collaborate to develop
efficient energy management strategies that can be integrated into
facilities nationwide.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers some of
the nation’s cleanest energy to nearly 16 million people in Northern and
Central California. For more information, visit www.pge.com/
and www.pge.com/en/about/newsroom/index.page.
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PG&E
Media Relations, 415-973-5930
Source: Pacific Gas and Electric Company