SAN FRANCISCO--(BUSINESS WIRE)--
As its gas and electric crews continue with restoration work in areas
impacted by the Camp Fire in Butte County, Pacific Gas and Electric
Company (PG&E) also has been directly assisting impacted customers and
communities.
That support includes numerous programs for those who lost their homes
or businesses such as bill relief, payment assistance and customer
protections, as well as in-person and online services to assist with new
or temporary construction of electric service.
The company will continue to restore services where and when it can in
the fire-impacted areas and is looking ahead toward supporting the
community with its rebuilding effort. More than 2,000 PG&E employees and
contractors are working onsite to facilitate emergency response,
restoration and customer service.
“Our hearts continue to be with all of our customers who have been
impacted by this devasting wildfire. Our primary focus continues to be
the safety and well-being of customers and communities that have been
affected. We recognize the hardships you are currently facing, and we
want to provide solutions and programs to help our customers through
these difficult times,” said Laurie Giammona, PG&E’s Senior Vice
President and Chief Customer Officer.
The actions PG&E has taken to support customers affected by the
wildfires include:
-
Zero Balances: Making the necessary account adjustments to
ensure the final balance for any destroyed premise (home or business)
is zero. This includes any previous and current charges. Any customer
payments made after Nov. 8 related to a red-tagged premise will be
refunded.
-
No Deposits: Offering deposit relief for customers who lost
their homes by returning deposits on accounts, if applicable, and not
charging a new deposit for up to one year. This policy will be in
effect for customers directly impacted by these wildfires.
-
No Reconnection Fees: Waiving reconnection fees & return check
fees.
-
No Security Deposits: Waiving security deposits.
-
Expediting Service Requests: Expediting move-in and move out
service requests.
-
Offering the ability to re-establish service under a prior rate
schedule.
-
No Temporary Service Fees: Waiving fees for temporary service.
-
Protecting customers from collections action for one year if the
customer has a loss of property.
-
Providing customers with flexible, reasonable payment arrangements.
-
Extending additional support for low-income customers.
-
Setting up in-person and online services for customers to initiate and
track new service installations, temporary construction electric
service and other PG&E support through pge.com/cco.
Customers with questions are welcome to call PG&E at 1-800-743-5000, 24
hours a day, 7 days a week. They can also find answers online at http://www.pge.com/campfirefaq.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers some of
the nation’s cleanest energy to nearly 16 million people in Northern and
Central California. For more information, visit www.pge.com
and pge.com/news.
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Media Relations
415-973-5930
Source: Pacific Gas and Electric Company