SAN FRANCISCO--(BUSINESS WIRE)--
Pacific Gas and Electric Company (PG&E) customers are responding to the
energy company’s call-to-action to update their contact information, as
part of a campaign encouraging customers to have a plan for the growing
threat of climate-driven extreme weather and wildfires.
To help educate customers from Bakersfield to the Oregon border, PG&E
has mailed letters and postcards and sent emails to more than 570,000
homes and businesses served by electric lines that run through high
fire-threat areas. The company is informing customers that it may be
necessary for PG&E to temporarily turn off power as a last resort for
safety if extreme fire danger conditions occur.
More than 100,000 PG&E customers so far have updated their mobile
numbers, email addresses and other contact information so PG&E can
communicate with them through important wildfire safety alerts.
“With the 2018 wildfire season off to the worst start in 10 years, we
all need to be better prepared to stay emergency-ready and keep our
families and friends safe,” said Laurie Giammona, PG&E Senior Vice
President and Chief Customer Officer. “We are asking our customers who
live in or near high fire-threat areas to be sure we have their latest
contact information so we can do our best to reach them in advance of a
potential Public Safety Power Shutoff event.”
The Public Safety Power Shutoff program is one of many additional
precautionary safety measures that the company is putting in place as
part of its Community
Wildfire Safety Program, intended to further reduce wildfire threats
and strengthen communities for the future.
Wildfire Safety Alerts
Extreme weather threats can change quickly. PG&E’s goal, dependent on
weather and other factors, is to send customer alerts through automated
calls, texts and emails at 48 hours, again at 24 hours, and again just
prior to shutting off power.
In addition to notifying customers directly, PG&E will provide outage
updates and information through community channels such as social media,
local news, radio and the pge.com website.
Importantly, these advance notifications are for a potential Public
Safety Power Shutoff event to help reduce the risk of wildfire during
the most extreme fire danger conditions. But loss of power can happen
for a variety of reasons like storms or emergency response and there is
no advance notice when PG&E needs to turn off power at the request of a
first responder agency due to an active wildfire or other emergency
response situation.
How Customers Can Take Action
PG&E thanks those customers who have taken action to ensure they will
receive its wildfire safety alerts. For customers who have not yet
confirmed or updated their contact information, PG&E strongly encourages
everyone to do so by logging on at pge.com/mywildfirealerts
or by calling the PG&E contact center (1-866-743-6589).
Customers can visit pge.com/wildfiresafety
to enter their address and find out if their home or business is served
by an electric line that may be turned off for safety during high
wildfire threats (click on “Check Your Address” under the “Shutting Off
Power For Safety” tab). Customers will also find tips on preparing their
own emergency plans.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E
Corporation (NYSE:PCG), is one of the largest combined natural gas
and electric energy companies in the United States. Based in San
Francisco, with more than 20,000 employees, the company delivers some of
the nation’s cleanest energy to nearly 16 million people in Northern and
Central California. For more information, visit www.pge.com/ and pge.com/news.
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Pacific Gas and Electric Company
Media Relations, 415-973-5930
Source: Pacific Gas and Electric Company